Author Archives: Colin Smith

Reflections from The Listener

Do you think Mo Farah is hurting during the last 300 metres of any race he is in? Do you think the other runners are also hurting? Yet he wins more races. Mo came up in conversation with my good … Continue reading

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No Saber-toothed tigers around here!

Imagine this. It is 2.34am and you are asleep, your mobile ringing wakes you up, it is your daughter. She is calling you from where she works as a Children’s Nurse in Accident & Emergency. You answer. She is breathless, … Continue reading

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Taking ownership for our actions and dealing with them

This is a great learning post for me to write. It is sometimes not what we do, it is how we respond to what we do. This, for me, is one of those moments I had arranged to meet a … Continue reading

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When the System Lets Us Down

Nobody likes to get let down by the system, especially so my daughter who is doing what she loves, being a Children’s Nurse, working in Paediatric A&E. It is a special relationship we have, as we get to engage most … Continue reading

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Feedback is Good, Appreciation is Better

How many times do we get feedback when we don’t want it and don’t receive appreciation when we crave it? There is a subtle but important difference between feedback and appreciation. At a personal level, feedback is predominately focussed on … Continue reading

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Mind the gap

Why do we get distracted when we are listening to someone speaking? Why are we so quick to respond to a question or to offer our opinion? When, on reflection wish we had said it more clearly, added more detail … Continue reading

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Hear from or Listen to….So what?

“Raise your arm if you believe you are a better than average listener?” “Keep your arm raised if anyone has said, “Thank you for listening”, in the last two weeks. I ask these two questions at the beginning of a … Continue reading

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Why Bother Listening?

What difference could better listening skills make to you and your people? What impact could better listening have on your business? What value would you put on improving your connections with your clients? Imagine the benefits if all your people … Continue reading

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What does the Tour de France have to do with active listening?

Way back in the nineties I became aware of the Tour de France. It looked interesting, lots of action, amazing feats of riding and endurance, and the likes of Miguel Indurain, Jan Ullrich and the now-deposed Lance Armstrong making the … Continue reading

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Eric Clapton told to wait for 10 years for his guitar to be made

Curious how three emails I received this week all fitted so well together. The first to land was a blog post from Seth Godin.  Seth sees the world differently to most commentators, and his writing is so spot on it can stop me … Continue reading

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